Refund policy
Return & Exchange Policy
SpeedyDrone Canada Inc.
This policy applies to eligible purchases made directly through SpeedyDrone.ca or at a SpeedyDrone retail location.
1. 14-Day Returns
Eligible consumer products may be returned within 14 calendar days:
- From the purchase date for in-store purchases
- From the carrier-confirmed delivery date for shipped orders
To qualify, the product must be:
- Unopened and unused
- Unactivated and unregistered
- Not bound to an account
- In original factory-sealed packaging
- Complete with all original accessories, manuals, components, and promotional items
- In new and fully resalable condition
A return request must be submitted within the 14-day period.
Proof of purchase and a valid Return Merchandise Authorization (RMA) are required for returns made under this policy.
2. Opened, Activated or Used Products
Products are not eligible for change-of-mind returns or exchanges once they have been opened, activated, registered, bound to an account, installed, configured, flown, or otherwise used.
This includes situations where the customer:
- Changed their mind
- Purchased the wrong model or version
- No longer needs the product
- Found a lower price elsewhere
- Decided the product does not suit their needs
SpeedyDrone does not offer a general opened-product return or restocking-fee program.
Suspected manufacturing defects are handled separately under the defect and warranty section below.
3. Exchanges
Eligible unopened products may be exchanged within 14 calendar days, subject to the same eligibility requirements as a return.
Exchanges are subject to product availability.
If the replacement product costs more, the customer must pay the difference. If it costs less, the eligible difference may be refunded to the original payment method.
For mailed exchanges, the customer is responsible for applicable return and replacement shipping costs.
4. Return Shipping & Refunds
For approved change-of-mind returns:
- The customer is responsible for return shipping.
- Original outbound shipping charges are non-refundable.
- For orders that received free or discounted shipping, outbound shipping costs paid by SpeedyDrone that were not charged to the customer may be deducted from the refund.
Customers must package returned products safely and use a traceable shipping method.
SpeedyDrone is not responsible for loss or damage during customer-arranged return shipping.
These shipping deductions do not apply where SpeedyDrone shipped the wrong item or where otherwise required by law.
Approved refunds will be issued to the original payment method after inspection and any applicable deductions.
5. Manufacturing Defects & Warranty
DJI Products
If a DJI product appears to have a manufacturing defect, customers should first contact DJI Support for troubleshooting and technical diagnosis.
Customers should also notify SpeedyDrone within 14 calendar days of purchase or delivery if they wish to have the issue reviewed under SpeedyDrone's initial defect process.
Customers may be asked to provide:
- DJI Support case number
- Product serial number
- Description of the issue
- Photos or videos
- Error messages or flight records where applicable
- DJI's assessment or instructions
A reported issue does not automatically qualify as a manufacturing defect.
If the issue is reported within the initial 14-day period and DJI confirms or provides reasonable evidence of a manufacturing defect, SpeedyDrone will review the case.
Depending on the circumstances, the resolution may include:
- Like-for-like replacement
- Manufacturer warranty service
- Another appropriate replacement
- Refund where appropriate
Customers should not ship a suspected defective product to SpeedyDrone unless instructed to do so.
After the initial 14-day period, eligible manufacturing defects will generally be handled through the applicable manufacturer's warranty process.
The 14-day period does not replace or shorten any applicable manufacturer warranty or legal rights that cannot be excluded.
Customer-Caused Damage
The following are generally not considered manufacturing defects:
- Crash or impact damage
- Water or liquid damage
- Misuse or improper operation
- Unauthorized modification or repair
- Improper installation
- Normal wear and tear
- Damage occurring after purchase
- Compatibility or setup issues where the product is functioning correctly
DJI Care, manufacturer repair, or paid repair services may apply in these situations.
6. Repair Services
SpeedyDrone does not provide in-house repair services for DJI products.
If a DJI product requires inspection, diagnosis, maintenance, or repair, customers should contact DJI Support directly and submit a service request through DJI's official repair system.
DJI Official Service Request & Repair:
https://www.dji.com/support/repair
DJI Authorized Service Center Locator - Canada:
https://www.dji.com/ca/service/repair/centers
Customers located in Ontario should use DJI's official Canada service portal or Authorized Service Center locator to determine the repair option currently available for their product and region.
SpeedyDrone does not accept products for repair unless a separate arrangement has been expressly confirmed in writing by SpeedyDrone.
7. SpeedyDrone Errors & Shipping Damage
If SpeedyDrone sends the wrong product, wrong quantity, or an incomplete order, please contact us as soon as possible.
Once confirmed, SpeedyDrone will arrange an appropriate correction and cover reasonable shipping costs required to resolve the error.
Products damaged during shipment should also be reported as soon as possible.
Customers may be asked to provide photos of:
- Shipping carton
- Shipping label
- Internal packaging
- Damaged product
Please retain all packaging materials until the claim has been reviewed.
Shipping-damage claims are handled separately from standard change-of-mind returns.
8. Final Sale Products
The following products are Final Sale and are not eligible for change-of-mind returns or exchanges:
DJI Enterprise & Agriculture
Including applicable aircraft, payloads, agriculture equipment, enterprise systems, and commercial configurations.
Special Orders
Products specially ordered, procured, configured, or sourced specifically for a customer.
Open Box & Certified Pre-Owned
Products sold specifically as Open Box or Certified Pre-Owned, unless separate return, DOA, or warranty terms are stated.
Digital Products
Including software licences, activation codes, DJI Care, digital downloads, subscriptions, and enterprise service plans.
Training & Services
Training, consulting, setup, configuration, and other services may be subject to separate cancellation terms.
Repair Parts & Consumables
Including repair parts, installed components, solder-on components, opened consumables, and similar products.
Final Sale status applies to change-of-mind returns and exchanges and does not remove rights or remedies that cannot legally be excluded.
9. RMA & Inspection
All returns and exchanges made under this policy require prior authorization.
Contact SpeedyDrone before sending any product.
Email: support@speedydrone.ca
Phone: 647-629-8799
Please provide:
- Order number
- Product name
- Serial number where applicable
- Reason for return or exchange
- DJI case number where applicable
- Photos or videos if requested
Once an RMA is approved, the product must be returned according to the instructions and timeframe provided by SpeedyDrone.
Unauthorized returns may be refused.
All returned products are subject to inspection. SpeedyDrone may verify:
- Product and packaging condition
- Serial number
- Activation or registration status
- Account binding
- Accessories and bundle contents
- Signs of use, damage, or modification
Receiving a returned product does not automatically mean the return has been approved.
Missing accessories, promotional items, bundle components, or other required items may reduce the eligible refund amount.
Quick Reference
| Situation | Policy |
|---|---|
| Unopened eligible consumer product | Return or exchange within 14 days |
| Opened product | No change-of-mind return or exchange |
| Activated / registered product | No change-of-mind return or exchange |
| Used / flown product | No change-of-mind return or exchange |
| Suspected DJI defect | Contact DJI Support and notify SpeedyDrone |
| Defect reported within 14 days | SpeedyDrone reviews after diagnosis |
| Manufacturing issue after 14 days | Generally handled through manufacturer warranty |
| Repair required | Contact DJI Support; SpeedyDrone does not provide repair services |
| Customer mails back return | Customer pays return shipping |
| Original shipping | Non-refundable |
| Free / discounted shipping | Applicable outbound cost may be deducted |
| SpeedyDrone shipped wrong item | SpeedyDrone resolves applicable shipping |
| Enterprise / Agriculture | Final Sale |
| Special Order | Final Sale |
| Open Box / CPO | Final Sale unless otherwise stated |
| Digital products / DJI Care | Final Sale |
Legal Rights
Nothing in this policy limits or excludes any consumer rights, statutory warranties, remedies, or other protections that cannot legally be excluded under applicable Canadian or provincial law.