Return & Exchange Policy

SpeedyDrone Canada

Return & Exchange Policy

We aim to make every purchase experience clear, professional, and dependable. This policy explains return eligibility, defect handling, warranty support, and the steps required before sending any product back to Speedy Drone.

Effective January 1, 2025 · Applies only to purchases made directly through SpeedyDrone.ca or Speedy Drone retail stores
30

30-Day Unopened Returns

Eligible unopened consumer products may be returned within 30 calendar days from purchase or delivery.

15

15-Day Defect Review

Manufacturing defects on eligible products must be reported within 15 calendar days.

20%

Opened-Box Restocking

If opened and not confirmed defective, eligible categories may be subject to a 20% pre-tax restocking fee.

R

RMA Required

Every approved return requires an RMA number before shipment or in-store return processing.

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Eligibility Requirements Restocking Final Sale Returns Shipping FAQ Contact

Return Eligibility

Return eligibility depends on the product category, product condition, activation status, and the time elapsed since purchase or delivery.

Product Category Unopened / Not Activated Manufacturing Defect
Most consumer products Eligible for return within 30 calendar days from in-store purchase date or carrier delivery date Eligible for defect review within 15 calendar days from purchase or delivery date
DJI Enterprise / Agriculture drones, Payload/ Nvdia DGX Spark Not eligible for retail return or refund Handled through manufacture warranty support, with Speedy Drone assisting the process
Insta360 drones (Antigravity) Not eligible for retail return or refund Handled through Insta360 warranty support, with Speedy Drone assisting the process
Digital goods & activation codes Not eligible for return or refund Not eligible for return or refund
Open-box items & repair parts Final sale unless confirmed DOA DOA exchange only within 10 days of receipt
Manufacturing defect means a product fault confirmed by SpeedyDrone technicians or the original manufacturer after standard inspection and troubleshooting.

Return Requirements

To qualify for return, exchange, refund, or warranty assessment, the following conditions must be met:

  • Original receipt or invoice must be provided
  • Original payment card may be required when applicable
  • All original packaging, manuals, accessories, inserts, tools, and promotional contents must be included
  • All account locks and personal data must be removed before return, including DJI account unbinding, Apple Activation Lock, Android FRP, and internal media wipe
  • Valid government-issued photo ID may be requested for fraud prevention

Accepted Condition

Products should be returned complete, clean, and in a condition suitable for inspection and resale where applicable.

Return May Be Refused

Returns may be declined if items are incomplete, damaged, scratched, altered, missing serial labels, or still linked to a personal account.

Opened-Box Restocking Fee

If a product has been opened and is not confirmed to be defective, a 20% pre-tax restocking fee may apply.

Applicable Category Examples
Action & 360 cameras Insta360, DJI Osmo Action
Consumer camera drones DJI Mavic, Mini, Air, Avata, Neo, Flip
Mechanical & gaming keyboards Keychron, GMMK, and similar products
Instant-film & hybrid cameras Fujifilm Instax, Polaroid
No restocking fee applies to sealed-box returns or verified DOA items. DJI Enterprise and Agriculture drones remain non-returnable.

Final Sale / Non-Returnable Items

  • DJI Enterprise and Agriculture drones, including DJI Agras series
  • Certified Pre-Owned (CPO) products, unless reported DOA within 7 calendar days
  • Digital download keys, training courses, DJI Care, Enterprise Shield, ProRes licenses, and CinemaDNG licenses
  • Gift cards and prepaid cards
  • Open-box items, unless defective or damaged on arrival
  • Repair parts and solder-on components
  • PPE, consumables, inks, and instant-film packs once opened
  • Products damaged by misuse, crash impact, liquid ingress, sand, lightning, modification, or improper handling
  • Products with missing, altered, or tampered serial-number labels

How to Start a Return

An RMA number is required before any approved return is shipped or brought back in person.

  • Contact support@speedydrone.ca to request return authorization
  • Once approved, clearly write the RMA number on three sides of the return carton
  • Packages received without an approved RMA may be refused

Packing Standards

  • Use anti-static protection where applicable
  • Add at least 2 inches / 5 cm of bubble wrap or rigid foam protection
  • Use a sturdy double-wall corrugated carton
  • Do not ship returned items in envelopes or lightly protected packaging
  • Pack multiple items separately so they do not shift during transit
  • Use a traceable, insured, signature-required shipping method
Products damaged during return transit due to insufficient packaging may be denied warranty assessment or returned unrepaired.

Shipping Responsibility & Refund Processing

Situation Shipping to Speedy Drone Shipping Back to Customer
Verified manufacturing defect within eligible window Covered by Speedy Drone with prepaid shipping label Covered by Speedy Drone
Unopened return / buyer’s remorse Customer responsibility Customer responsibility
Enterprise warranty case Customer ships according to manufacturer instructions Handled under manufacturer policy

Inspection Timeline

Returned items are generally inspected within 3 to 5 business days after arrival.

Refund Timeline

Approved refunds are generally issued to the original payment method within 5 business days after approval.

Original outbound shipping charges are non-refundable unless the item is confirmed defective. If part of a discounted bundle is retained, the refund will be adjusted based on the regular price of the kept items.

Frequently Asked Questions

Can I return a product if I already opened the box?
In some cases, yes. If the item is opened but not confirmed defective, it may still be accepted, but a 20% pre-tax restocking fee may apply depending on the product category.
Do I need the original packaging and accessories?
Yes. Original packaging, manuals, accessories, inserts, and included promotional items should be returned with the product. Missing contents may affect return eligibility or result in additional deductions.
Can I return DJI Enterprise or Agriculture drones?
No. DJI Enterprise and Agriculture products are non-returnable. If a verified issue arises, support is handled through the manufacturer’s warranty process, with assistance from Speedy Drone where applicable.
What happens if my item is defective?
If the defect is reported within the eligible review window and confirmed through inspection or manufacturer troubleshooting, the item may qualify for repair support, exchange, or refund depending on product category and manufacturer policy.
Can I send a return without contacting you first?
No. Every approved return requires an RMA number before shipment. Unauthorized returns may be refused.
Who pays the return shipping cost?
For verified manufacturing defects within the eligible window, Speedy Drone covers return shipping. For unopened returns, cancellations, or buyer’s remorse, shipping charges remain the customer’s responsibility.

Need Assistance?

For returns, exchanges, or warranty support, our team is here to assist.

Email: support@speedydrone.ca

Phone: 647-629-8799

Business Hours: Monday to Friday · 11:00 AM–7:30 PM EST

Speedy Drone Canada Inc. reserves the right to update or amend this policy at any time. The version published at the time of purchase will apply to that order.