Shipping Policy

Shipping Information

Shipping Policy

Fast, secure shipping across Canada and international delivery to supported regions. This page outlines shipping thresholds, carriers, delivery estimates, tracking, claims, split shipments, and return-shipping responsibilities.

Last updated: January 1, 2025
Free Shipping

Canada orders over CAD $149

Free shipping applies to Canadian provinces on eligible orders before tax. Remote postal codes and territories are excluded.

Dispatch Timing

Same-day before 4:00 p.m. ET

Paid, confirmed weekday orders placed before the cutoff typically leave the warehouse the same business day.

Delivery Security

Signature required by default

All parcels ship with signature-on-delivery unless you instruct the carrier otherwise.

Free Shipping Carriers Transit Times U.S. International Processing Addresses Liability Claims Returns Undeliverable

1. Free-Shipping Threshold

Canada

We ship free to all Canadian provinces on orders of CAD $149 or more before tax.

Exceptions

Orders under CAD $149, as well as shipments to the Northwest Territories, Nunavut, Yukon, or remote postal codes, are charged live-rate shipping at checkout.

2. Carriers & Service Levels

Primary Carrier Default Service Typical Delivery Standard
UPS / Purolator Expedited Ground / Expedited See domestic transit times below
Canada Post Expedited Parcel Available on request Similar to UPS / Purolator timelines
UPS / Purolator Express Paid upgrade shown at checkout 1–2 business days to major centres
Delivery standards are estimates in business days from the date of dispatch and do not include weekends or statutory holidays. All shipments are packed in new corrugated cartons with anti-static or foam protection for electronic items.

3. Estimated Domestic Transit Times

Ontario

1–2 business days

Quebec, Manitoba, Saskatchewan, Alberta, British Columbia

2–3 business days

Atlantic Provinces

New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador: 3–5 business days

Remote Territories

Northwest Territories, Nunavut, Yukon: 3–10 business days, weather-dependent

Same-day dispatch: Orders confirmed and paid before 10:00 a.m. Eastern Time Monday to Friday leave our warehouse the same day. Orders placed after the cutoff, on weekends, or on public holidays ship the next business day.

4. United States Shipments

  • Rates are calculated at checkout.
  • Customer is responsible for all U.S. import duties, taxes, and brokerage fees.
  • Delivery is generally 2–5 business days to the lower 48 states via UPS Standard.
  • Faster services may be available at checkout.

5. International Shipping

We ship worldwide to most supported regions. Rates, service options, and estimated delivery times populate at checkout. If your country is not shown, please contact us for a manual quote.

Europe Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Americas Canada, United States, Mexico, Puerto Rico
Asia-Pacific Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand
Middle East United Arab Emirates (Dubai)
Customs, VAT, and local duties are the buyer’s responsibility and are not collected by SpeedyDrone at checkout.

6. Order Processing & Tracking

  • 24-hour rule: All in-stock items ship within 24 hours of order confirmation, excluding weekends or products marked pre-order or back-order.
  • Tracking: An automated email with tracking information is sent once the shipping label is generated. Tracking updates may take a few hours to appear.
  • Customers may also log into their SpeedyDrone account or contact support for status updates.

7. Address Changes & Alternate Addresses

Credit-card payments

Email your alternate shipping address to support before dispatch.

PayPal payments

For security reasons, orders must ship to the confirmed PayPal address.

Hotels or temporary addresses

Please contact us before ordering. Signature-on-delivery will be required.

8. Signature Requirement & Liability

All parcels ship signature-required by default. If you instruct the carrier to waive signature or leave a package unattended, risk of loss or theft transfers to you upon delivery scan, and SpeedyDrone cannot file a carrier claim on your behalf.

9. Damaged, Missing, or Incorrect Items

  • Inspect the carton before signing the driver’s manifest.
  • Report visible damage, missing items, or shipment errors within five (5) business days of delivery.
  • Retain all packaging for carrier inspection.
  • Claims submitted after five business days may be denied.

10. Back-Orders & Split Shipments

Unless otherwise requested, orders ship once all items are in stock. If you would like in-stock items sent immediately, place separate orders or contact us to arrange a partial shipment. Additional shipping charges may apply.

11. Return-Shipping Costs

Return Reason Who Pays Return Shipping?
Defective / DOA product validated by our support team SpeedyDrone
Buyer’s remorse, wrong size, or change of mind Customer
Returns must also comply with the full Return & Warranty Policy published on SpeedyDrone.ca.

12. Undeliverable or Rejected Packages

If a parcel is returned because of an incorrect address, refusal, or failure to collect, the original outbound shipping fee and carrier return cost will be deducted from any refund. Reshipment will require a new shipping charge.

13. Shipping Rate Fluctuations & Promotions

Shipping fees displayed at checkout reflect live carrier rates and may vary due to fuel surcharges or SpeedyDrone promotions. We reserve the right to update shipping rates without prior notice.

Questions?

Email support@speedydrone.ca or call 647-629-8799 Monday to Saturday, 10:30 a.m. to 7:00 p.m. ET. We are happy to help you choose the fastest and most economical shipping option for your location.