Shipping Policy
Fast, secure shipping across Canada, with U.S. domestic shipping available for Enterprise products. This page outlines shipping thresholds, carriers, delivery estimates, tracking, claims, split shipments, and return-shipping responsibilities.
Canada orders of CAD $149 or more
Free shipping applies to Canadian provinces on eligible orders before tax. Remote postal codes and territories are excluded.
Same-day before 10:00 a.m. ET
Paid, confirmed weekday orders placed before the cutoff typically leave the warehouse the same business day.
Signature required by default
All parcels ship with signature-on-delivery unless you instruct the carrier otherwise.
1. Free-Shipping Threshold
We ship free to all Canadian provinces on orders of CAD $149 or more before tax.
Orders under CAD $149, as well as shipments to the Northwest Territories, Nunavut, Yukon, or remote postal codes, are charged live-rate shipping at checkout.
2. Carriers & Service Levels
| Primary Carrier | Default Service | Typical Delivery Standard |
|---|---|---|
| UPS / Purolator Expedited | Ground / Expedited | See domestic transit times below |
| Canada Post Expedited Parcel | Available on request | Similar to UPS / Purolator timelines |
| UPS / Purolator Express | Paid upgrade shown at checkout | 1–2 business days to major centres |
3. Estimated Domestic Transit Times
1–2 business days
2–3 business days
New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador: 3–5 business days
Northwest Territories, Nunavut, Yukon: 3–10 business days, weather-dependent
4. United States Shipping - Enterprise Products
- Enterprise products can be shipped to U.S. addresses from within the United States.
- Shipping availability, rates, and delivery estimates depend on the product and U.S. destination and will be confirmed at checkout or in your SpeedyDrone quote.
5. Order Processing & Tracking
- 24-hour rule: All in-stock items ship within 24 hours of order confirmation, excluding weekends or products marked pre-order or back-order.
- Tracking: An automated email with tracking information is sent once the shipping label is generated. Tracking updates may take a few hours to appear.
- Customers may also log into their SpeedyDrone account or contact support for status updates.
6. Address Changes & Alternate Addresses
Email your alternate shipping address to support before dispatch.
For security reasons, orders must ship to the confirmed PayPal address.
Please contact us before ordering. Signature-on-delivery will be required.
7. Signature Requirement & Liability
All parcels ship signature-required by default. If you instruct the carrier to waive signature or leave a package unattended, risk of loss or theft transfers to you upon delivery scan, and SpeedyDrone cannot file a carrier claim on your behalf.
8. Damaged, Missing, or Incorrect Items
- Inspect the carton before signing the driver’s manifest.
- Report shipping damage, missing items, wrong products, wrong quantities, or incomplete orders as soon as possible.
- Retain the shipping carton, shipping label, internal packaging, and damaged product until the claim has been reviewed.
- SpeedyDrone may request photos of the shipping carton, shipping label, internal packaging, and damaged product.
- Once a SpeedyDrone shipping error is confirmed, SpeedyDrone will arrange an appropriate correction and cover reasonable shipping costs required to resolve the error.
9. Back-Orders & Split Shipments
Unless otherwise requested, orders ship once all items are in stock. If you would like in-stock items sent immediately, place separate orders or contact us to arrange a partial shipment. Additional shipping charges may apply.
10. Return-Shipping Costs & Refund Deductions
| Return Situation | Shipping Responsibility |
|---|---|
| Approved change-of-mind return | Customer pays return shipping |
| Mailed exchange | Customer pays applicable return and replacement shipping costs |
| Confirmed SpeedyDrone shipping error | SpeedyDrone covers reasonable shipping costs required to resolve the error |
| Suspected manufacturing defect | Contact DJI Support and SpeedyDrone; do not ship the product to SpeedyDrone unless instructed |
11. Undeliverable or Rejected Packages
If a parcel is returned because of an incorrect address, refusal, or failure to collect, the original outbound shipping fee and carrier return cost will be deducted from any refund. Reshipment will require a new shipping charge.
12. Shipping Rate Fluctuations & Promotions
Shipping fees displayed at checkout reflect live carrier rates and may vary due to fuel surcharges or SpeedyDrone promotions. We reserve the right to update shipping rates without prior notice.