Shipping Policy
Fast, secure shipping across Canada, with U.S. domestic shipping available for Enterprise products. This page outlines shipping thresholds, carriers, delivery estimates, tracking, claims, split shipments, and return-shipping responsibilities.
Canada orders of CAD $149 or more
Free shipping applies to eligible Canadian orders of CAD $149 or more before tax. Northwest Territories, Nunavut and Yukon eligibility, individual-item shipping-weight limits, and pickup-only exclusions are detailed below.
Same-day dispatch eligibility
Same-day dispatch may be available for in-stock Toronto store items ordered and fully paid before 3:00 PM ET on business days.
Signature required by default
All parcels ship with signature-on-delivery unless you instruct the carrier otherwise.
Pickup-only products — NVIDIA graphics cards and DGX Spark
All NVIDIA graphics cards and NVIDIA DGX Spark are restricted to pickup at our Toronto store. These products are not eligible for courier delivery or the CAD $149 free-shipping offer. These product-specific pickup restrictions take precedence over the shipping options described below.
All other products remain subject to our normal shipping eligibility, rates, and conditions. Product price, configuration prices, and order total do not make any other product pickup-only.
Please wait until SpeedyDrone sends your pickup-ready confirmation before visiting the store. Placing an order does not mean the item is ready for collection. For NVIDIA DGX Spark, contact us before ordering to confirm supplier availability and pickup arrangements. Arrival and pickup readiness are confirmed for each order; the store's standard pickup preparation estimate does not establish an arrival or collection date.
NVIDIA graphics cards with confirmed supplier stock remain pickup-only. Supplier availability does not mean an item is physically ready for collection at our store. Please wait for our pickup-ready confirmation before visiting.
For products marked special order or backorder, contact us before ordering to confirm supplier availability and fulfillment arrangements. Arrival and fulfillment timing are confirmed for each order.
If your order includes NVIDIA graphics cards or NVIDIA DGX Spark together with products eligible for shipping, please contact SpeedyDrone before ordering to confirm fulfillment arrangements.
1. Free-Shipping Threshold
We ship free to all Canadian provinces on shipping-eligible orders of CAD $149 or more before tax.
Orders under CAD $149 are charged applicable shipping at checkout. For the Northwest Territories, Nunavut and Yukon, shipping-eligible orders of CAD $149 or more before tax qualify for free standard shipping when each item being shipped has an individual packaged shipping weight of 8 kg or less. If checkout does not display the applicable free-shipping option, contact SpeedyDrone before placing the order. For shipments to these territories, if any individual item has a packaged shipping weight greater than 8 kg, contact SpeedyDrone for a shipping quote for that order. The 8 kg limit applies to each individual item, not the combined weight of the order. For other remote postal codes, applicable shipping charges are shown at checkout. Pickup-only products remain excluded from shipping.
2. Carriers & Service Levels
| Primary Carrier | Default Service | Typical Delivery Standard |
|---|---|---|
| UPS / Purolator Expedited | Ground / Expedited | See domestic transit times below |
| Canada Post Expedited Parcel | Available on request | Similar to UPS / Purolator timelines |
| UPS / Purolator Express | Paid upgrade shown at checkout | 1–2 business days to major centres |
3. Estimated Domestic Transit Times
1–2 business days
2–3 business days
New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador: 3–5 business days
Northwest Territories, Nunavut, Yukon: 3–10 business days, weather-dependent
4. United States Shipping - Enterprise Products
- Shipping-eligible Enterprise products can be shipped to U.S. addresses from within the United States. Pickup-only products are excluded.
- Shipping availability, rates, and delivery estimates depend on the product and U.S. destination and will be confirmed at checkout or in your SpeedyDrone quote.
5. Order Processing & Tracking
- Order preparation: Preparation and dispatch times vary with product availability and fulfillment arrangements. We do not guarantee a fixed number of preparation days. Please contact SpeedyDrone to confirm the current dispatch estimate for your order. Carrier transit estimates start after dispatch and do not include order preparation time.
- Tracking: An automated email with tracking information is sent once the shipping label is generated. Tracking updates may take a few hours to appear.
- Customers may also log into their SpeedyDrone account or contact support for status updates.
6. Address Changes & Alternate Addresses
Email your alternate shipping address to support before dispatch.
For security reasons, orders must ship to the confirmed PayPal address.
Please contact us before ordering. Signature-on-delivery will be required.
7. Signature Requirement & Liability
All parcels ship signature-required by default. If you instruct the carrier to waive signature or leave a package unattended, risk of loss or theft transfers to you upon delivery scan, and SpeedyDrone cannot file a carrier claim on your behalf.
8. Damaged, Missing, or Incorrect Items
- Inspect the carton before signing the driver’s manifest.
- Report shipping damage, missing items, wrong products, wrong quantities, or incomplete orders as soon as possible.
- Retain the shipping carton, shipping label, internal packaging, and damaged product until the claim has been reviewed.
- SpeedyDrone may request photos of the shipping carton, shipping label, internal packaging, and damaged product.
- Once a SpeedyDrone shipping error is confirmed, SpeedyDrone will arrange an appropriate correction and cover reasonable shipping costs required to resolve the error.
9. Back-Orders & Split Shipments
For orders eligible for shipping, orders ship once all items are in stock unless otherwise requested. Pickup-only products are collected only after SpeedyDrone sends a pickup-ready confirmation. If you would like in-stock items sent immediately, place separate orders or contact us to arrange a partial shipment. Additional shipping charges may apply.
10. Return-Shipping Costs & Refund Deductions
| Return Situation | Shipping Responsibility |
|---|---|
| Approved change-of-mind return | Customer pays return shipping |
| Mailed exchange | Customer pays applicable return and replacement shipping costs |
| Confirmed SpeedyDrone shipping error | SpeedyDrone covers reasonable shipping costs required to resolve the error |
| Suspected manufacturing defect | Contact DJI Support and SpeedyDrone; do not ship the product to SpeedyDrone unless instructed |
11. Undeliverable or Rejected Packages
If a parcel is returned because of an incorrect address, refusal, or failure to collect, the original outbound shipping fee and carrier return cost will be deducted from any refund. Reshipment will require a new shipping charge.
12. Shipping Rate Fluctuations & Promotions
Shipping fees displayed at checkout reflect live carrier rates and may vary due to fuel surcharges or SpeedyDrone promotions. We reserve the right to update shipping rates without prior notice.